Charter Veterinary Surgeons, located in Newcastle-under-Lyme, is a reputable veterinary practice known for its high-quality care and friendly service. With a commendable Google rating of 4.5 stars from 119 reviews, the clinic is highly regarded by its clientele. The volume and consistency of positive feedback indicate a reliable and trustworthy practice.

The clinic offers a range of services, including being a Veterinary Nurse Training facility and providing emergency veterinary services with 24/7 or extended hours availability. This shows their commitment to both education and urgent care, catering to both routine and critical veterinary needs.

Customer reviews overwhelmingly highlight the exceptional service and compassionate care provided by the staff. Clients frequently praise the friendliness and professionalism of both the veterinarians and receptionists. Many express loyalty to Charter Veterinary Surgeons, emphasizing the trust and confidence they have in the care their pets receive. For instance, reviewers like Margaret Hollins and Patricia Dowley commend the sympathetic and attentive staff, while long-term clients like Russell Mander speak highly of the consistent and loving care over decades.

The reviews also shed light on the personal touch offered by the staff, with specific mentions of individuals like Cathy, who provided reassurance and support to a concerned pet owner. Such personalized interactions contribute to the clinic's favorable reputation.

Overall, Charter Veterinary Surgeons stands out as a well-regarded veterinary practice, known for its excellent customer service, comprehensive care, and a strong commitment to animal welfare.