Garden Vets at Keele, located in Newcastle-under-Lyme, boasts a strong reputation with a commendable 4.6-star rating from 93 Google reviews. This indicates a high level of satisfaction among clients, particularly given the considerable number of reviews. The clinic operates around the clock, ensuring accessibility for emergencies and routine care alike.

The reviews highlight the clinic's strengths in compassionate care and professionalism. Reviewers frequently commend the staff's kindness and understanding, especially during challenging times, such as the loss of a pet. Reviewers like G and Maria Hobain emphasize the team's empathy and support, underscoring the clinic's dedication to treating pets as family members.

A standout mention in the reviews is Emily Castle, a vet in training at Keele University, who is praised for her thoroughness and empathy. Her interactions with clients and mentorship of student veterinarians are noted as exceptional.

Clients appreciate the clinic's comprehensive service, including options explained by qualified vets and supported by final-year veterinary students. The subscription service is another highlight, offering peace of mind for pet owners by covering a wide range of treatments, though it might become costly for those with multiple older pets.

The clinic's ability to handle emergencies effectively is also a recurring theme. Vets like Andy, along with supporting staff, are recognized for their attentiveness and detailed explanations during urgent situations.

Overall, Garden Vets at Keele is highly regarded for its professional and compassionate service, making it a trusted choice for pet care in the Newcastle-under-Lyme area.