Garden Vets at Keele

Services

• •Urgent and emergency care: Owners continue to mention help with urgent cases, including appointments when pets are suddenly unwell and follow-up after emergency treatment.
• •Teaching-hospital consultations: A visible part of the service is supervised involvement from vet students and trainees. Reviews describe detailed discussions, unhurried appointments and positive experiences during routine checks as well as more complex visits.
• •Dentistry: Recent feedback includes dental treatment under anaesthetic, including tooth removal and teeth cleaning, with good recovery afterwards.
• •Medical investigations and ongoing treatment: Reviews mention support for long-term and more serious conditions, including pancreatitis, lymphoma treatment and care for elderly dogs.
• •Palliative and end-of-life support: Owners describe compassionate care during final illness and after loss.
• •Advanced diagnostics and procedures: The clinic states that it offers advanced diagnostics, treatment and advanced procedures as part of its teaching-hospital model.
• •Preventive and ongoing care plans: Reviews refer to subscription plans that some owners find helpful for managing regular care and treatment costs.

Pricing

No published pricing information is currently available for this clinic.

People

• •Emily Castle receives especially strong praise for being thorough, listening well and creating a positive experience during a young dog’s check-up, with one owner also highlighting her mentoring of a student.
• •Sarah is mentioned positively in an earlier review for calm, capable out-of-hours care, alongside a vet nurse and a vet student.
• •Andy is also thanked in an earlier review for clear explanations and an unhurried approach during an emergency appointment.
• •More broadly, reviews regularly mention the wider team, including vets, trainees, students and the customer service team.

Reviews

Google rating: 4.3/5 from 156 reviews.

• •Many owners describe the clinical side of the practice as caring, friendly and professional, with strong praise for vets and vet trainees.
• •The teaching setup remains a clear part of the client experience, and recent reviewers are generally positive about students being involved under supervision.
• •Some owners speak very positively about the subscription plans and the support given for ongoing or more complicated health needs.
• •The main recurring complaints are about access and communication: difficulty getting appointments outside emergencies, phones being constantly engaged, missed call-backs, delays with requests such as medication, and occasional dissatisfaction with front-desk interactions.