County Vets - Friarswood | Vets in Newcastle-under-Lyme, Staffordshire

- Recent feedback is very positive about kind, calm handling and clear communication, especially with nervous pets and owners who want concerns properly discussed. - Several reviews focus on end-of-life care and aftercare, with owners describing euthanasia as compassionate and dignified, and mentioning thoughtful touches such as time to say goodbye, paw prints, condolence cards, and seeds to scatter. - Owners also mention prompt responsiveness when pets are unwell, including quick help for a poorly cat on a Saturday morning.

County Vets - Friarswood is a CVS practice in Newcastle-under-Lyme offering routine and preventive care, nurse clinics, selected surgery including keyhole procedures, and home visits for a wide range of small pets and cage birds. Emergency help is available through the practice during normal opening hours, with out-of-hours care directed to MiNightVet. Reviews consistently highlight calm handling, clear communication, and especially thoughtful support during difficult end-of-life situations.

Services

•Routine and preventive care: consultations by appointment, vaccinations, microchipping, neutering, parasite control, and six-month health checks.
•Nurse clinics: nail clipping, grooming and nail clipping, anal sac expression, and blood pressure checks. Reviews also mention kitten health checks and nail clipping during a first vaccination visit.
•Surgery and visits: keyhole (laparoscopic) surgery is listed, and the practice also offers home visits.
•Species treated: dogs, cats, rabbits, ferrets, gerbils, guinea pigs, hamsters, and cage birds, including both small and larger birds.
•Other support mentioned: the site is noted as a veterinary nurse training facility. Reviews also describe staff scanning a found cat’s microchip, contacting the owner, and providing sensitive aftercare support around euthanasia and bereavement.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. One reviewer also described the kitten plan as competitively priced and affordable for the essentials.

People

•Arran: mentioned by name in a review and praised for being calm and attentive with a nervous dog, including sitting on the floor to examine her.
•Reception/front-of-house team: described as warm, knowledgeable, prompt at check-in, and helpful in practical ways such as lending a cat carrier.
•Vets seen by reviewers: not named in the feedback, but regularly described as gentle, kind, thorough, and willing to explain findings clearly without rushing appointments.

Reviews

Google rating: 4.7 stars from 273 reviews.

•Recent feedback is very positive about kind, calm handling and clear communication, especially with nervous pets and owners who want concerns properly discussed.
•Several reviews focus on end-of-life care and aftercare, with owners describing euthanasia as compassionate and dignified, and mentioning thoughtful touches such as time to say goodbye, paw prints, condolence cards, and seeds to scatter.
•Owners also mention prompt responsiveness when pets are unwell, including quick help for a poorly cat on a Saturday morning.
•Practical details come up repeatedly, including staff talking gently to animals, quick check-in, and helpful reception support, which owners say helped pets feel more relaxed.

Reviews for County Vets - Friarswood

Note: Showing the 10 most recent Google reviews out of 273 we track in total. Recent reviews may not be representative of overall sentiment.

Retro Licker

2 months ago

We’ve been to Friarswood for a quite a few years. They took care of all of our cats neutering and did a great job. Last week we had to say goodbye to our dog. Such a difficult time, but we received the best care. Our vet was kind, caring and compassionate throughout. Even our exit from the building was a consideration they cared about. Bill to be forwarded at a later date, but a week after we received this lovely card in the mail with condolences and some seeds for the dogs grave.

Deby Conway-Cook

7 months ago

Friarswood Vets is such a lovely, personal vets. All the staff genuinely care about your fur baby. We have recently moved vets from a large company that has let us down numerous times over the past 12 years and shown a lack of care, and has provided very poor advice and treatment, and within an hour of registering at Friarswood we felt at home due to great communication showing care and empathy. On our first visit we witnessed dogs with wagging tails and staff actually talking to the animals there, something I have never witnessed at our previous vets. Our boy himself appeared calm and relaxed there, whereas he's usually terrified due to incidents at the previous vets. We were not rushed at our consultation and our concerns were discussed in depth, with the lovely vet in full agreement that he would put our dogs needs first and always advise if he felt we were wrong about anything or our decisions weren't right for our boy. We feel that Friarswood is a perfect vets and only regret not going there earlier. VERY HIGHLY RECOMMEND to all fur baby parents.

Stephanie Jane

8 months ago

My cat was feeling quite poorly on a Saturday morning. The team were fantastic with her and us. They were super responsive and we are so grateful for their prompt and caring manner. 🐈‍⬛ ❤️

Gee H

My cat was unfortunately brought in here deceased, they called me up after checking her microchip and were just fantastic with us, gave us time alone with her to say our goodbyes, paw prints a card, some seeds to scatter in her honour and we're not even signed up to this vets. I can assure you when we're ready to move on and adopt another cat we're coming to you guys. Thank you for making this difficult time a little easier.

Catherine Pusey

1 year ago

We've been with this practice for 20 years. They are super professional, kind and patient. Every vet we've seen has been so gentle and kind to our cats, one of which was super nervous. Both of our cats have passed away now (they were 19 and 18 years old) but if we have pets again we'd register them with friarswood vets in a heartbeat.

Daniela

I think it’s a testament to Friarswood that they made the most awful experience of having my 20-year old cat Lily euthanised, painless. They treated her with such humanity and dignity. Their aftercare has been outstanding. Thank you Friarswood. She spent 20 happy years with you with only a 12 month break as I had to use another vet for a home visit (terrible decision). You are outstanding. Sincerely, thank you. I am so glad Lily was under your care for this.

Lucy E

Early days but having been with our previous vets for over 15 years with different dogs we had a great first visit with FW, the front of house are lovely and knowledgeable. We left our last vets due to the recent inconsistency in staff, care and some of the vets being nervous around our dog (scary staffy cross 🙄) even asking on the first meeting to muzzle her just to examine her! Arran had never met our dog but was calm and attentive, he even sat on the floor to check her over and chat to her - and left uninjured! Imagine 😂 We all left happy with the care and advice given. Thank you for restoring our faith in vets.

County Vets - Friarswood