Charter Veterinary Surgeons

Services

• •Routine appointments and preventive care: health checks, vaccinations, boosters, and medication support are all mentioned. Recent feedback includes a thorough check-up and vaccinations in one visit, with medication sorted at the same time.
• •Surgery and aftercare: spaying is specifically referenced, with owners describing clear explanations afterwards, including discussion of medication and recovery.
• •Support for nervous or reactive pets: owners describe thoughtful handling for anxious animals, including prompt professional care for a nervous cat and arrangements for a reactive dog to wait outside and go straight into the consulting room.
• •Emergency and urgent care: the clinic is listed as providing emergency veterinary services, and one owner describes staff taking control quickly and professionally when their dog had a seizure at the practice.
• •General day-to-day care: recent reviews repeatedly mention friendly reception staff, thorough vets, and teams who listen carefully when owners explain concerns.
• •Training role: the practice is listed as a veterinary nurse training facility.

Pricing

No published pricing information is currently available for this clinic.

People

• •Isabel: thanked for still seeing a late-arriving appointment on a snowy day, carrying out a thorough check-up and vaccinations, and arranging medication in the same visit.
• •Jane: praised for being understanding when an owner arrived late for an appointment.
• •Cathy: previously highlighted for reassuring an owner at spay drop-off and helping provide updates.
• •Steve: mentioned by a long-term client as a vet their dog has seen over many years.

Reviews

Charter Veterinary Surgeons has a 4.6/5 Google rating from 152 reviews.

• •Recent feedback is mostly very positive, with owners describing the team as kind, caring, professional, and thorough, and saying staff listen carefully to concerns.
• •Several reviews highlight calm, practical handling of pets, including good support for a nervous cat and a strong response when a dog had a seizure at the practice.
• •Owners also mention clear communication, including one review that specifically praised the practice for being clear on pricing.
• •Criticisms are limited but present: one reviewer felt a receptionist was rude, another said the practice was expensive, and one owner was disappointed by the closure of the Smallthorne branch.