Charter Veterinary Surgeons – Vets in Newcastle-under-Lyme
Clinic Overview
Charter Veterinary Surgeons in Newcastle-under-Lyme is part of VetPartners. The practice offers routine preventive care such as check-ups and vaccinations, alongside surgical work including spaying, and owners often mention calm, practical handling for nervous or reactive pets. It is also listed as a veterinary nurse training facility and as providing emergency veterinary services.
Charter Veterinary Surgeons in Newcastle-under-Lyme is part of VetPartners. The practice offers routine preventive care such as check-ups and vaccinations, alongside surgical work including spaying, and owners often mention calm, practical handling for nervous or reactive pets. It is also listed as a veterinary nurse training facility and as providing emergency veterinary services.
Services
- •Routine appointments and preventive care: health checks, vaccinations, and boosters are all mentioned, including visits where pets had a check-up and vaccinations in the same appointment.
- •Surgery and aftercare: spaying is specifically referenced, with owners describing clear explanations afterwards, including discussion of medication and recovery.
- •Medication support: reviews mention medication being arranged during the same visit as a routine appointment.
- •Support for nervous or reactive pets: owners describe thoughtful handling for anxious animals, including prompt professional care for a nervous cat and arrangements for a reactive dog to wait outside and go straight into the consulting room.
- •Emergency and urgent care: the clinic is listed as providing emergency veterinary services, and one recent review describes staff taking control quickly and professionally when a dog had a seizure at the practice.
- •Training role: the practice is listed as a veterinary nurse training facility.
Pricing
No published pricing information is currently available for this clinic.
People
- •Isabel (vet): praised for still seeing a late-arriving appointment, carrying out a thorough check-up and vaccinations, and sorting medication in the same visit.
- •Jane: thanked for being understanding when an owner arrived late in snowy weather.
- •Cathy (reception): previously highlighted for reassuring an owner at spay drop-off and helping provide updates.
- •Steve (vet): mentioned by a long-term client as a vet their dog has seen over many years.
Reviews
Charter Veterinary Surgeons has a 4.6/5 Google rating from 132 reviews.
- •Recent reviews describe a caring, friendly and professional team, with several owners saying staff are thorough, take time to listen, and make pets’ welfare the first priority.
- •There are positive examples of practical, flexible care, including seeing a client despite a late arrival, handling a nervous cat calmly, and helping a reactive dog avoid waiting around other dogs.
- •One standout review praises the team’s response when a dog had a seizure at the practice, saying staff took control immediately and supported both the pet and the owners.
- •Feedback on cost is mixed: one reviewer says pricing was explained clearly, while another comments that the practice is expensive; there is also one disappointed remark about the closure of the Smallthorne branch.
